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I attempted to cancel my account after what I considered rude and unhelpful customer service and was unable to do so, as the cancelation button was disabled.
When I attempted to bring this up the customer service representative told me that I could go and look at the invoice.
The sign up process doesn't do a good job of pointing out that you will be paying a extra $10 after the initial free shipping.
I contacted customer service and the rep told me that I had add-ons totalling $6 and that shipping ($9.99) had been free on the first order. The first order was charged as expected and arrived on time at a price of $***** The 2nd order was charged to my account at a price of $72.33 a difference of $30.59. The initial offering stated that the discount would be the same over 5 shipments unless add-ons were chosen. I initially signed up under a discount for veterans.
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